Frequently Asked Questions

What kinds of products do you sell?

Fireside offers both handmade goods and digital downloads. Some items are ready to ship, while digital products are delivered electronically.

Do you offer returns?

Due to the handmade nature of our products, returns and exchanges are not accepted at this time. If there is a significant issue with your order, please contact us right away and we will do our best to help.

How are digital downloads delivered?

Digital downloads are delivered electronically after purchase through Shopify's digital delivery setup.

How long does handmade shipping take?

Handmade items typically ship within 5–7 business days unless marked ready to ship. Please check individual product listings for any item-specific timing notes.

Do you take custom orders?

Custom availability will be listed if open. You can also reach out through the contact page with any questions.